News

Reassurance for customers in uncertain times

As the COVID-19 crisis evolved in early March, the Simply Energy team were quick to react in making key business decisions that supported their customers in this difficult time. A difficult decision was made in halting telesales, as it was felt that cold calling potential customers was not an appropriate sales channel during this time. Consequently, a strong focus on inbound, online and broker sales channels was established.

Anticipating an increase in inbound customer enquiry through both telephone and online channels, with the added complication of sales and support teams transitioning to a working from home arrangement, the team rapidly deployed online communications. New pages on the Simply Energy website, as well as social media channels were quickly deployed to reassure customers that their queries would be answered. A personal message from CEO Shannon Hyde published on Facebook on the 23rd of March, put the safety of customers, staff and their communities at the heart of the situation, and encouraged people to get in contact should they have any concerns.

Our weekly Tracker email was a great way to connect with 171,000 customers very quickly, to acknowledge the greater COVID environment, whilst also reassuring them that there were online tools available to help them monitor and understand their energy use. Similarly, bill messages were sent to over 268,000 customers in early April, which again acknowledged the greater situation, and encouraged them to use online channels as a way of monitoring their energy use and understanding their bill. The Team are also in the process of developing a Gas Insights email which will flag customer historic and estimated usage which will help customers with usage monitoring, an important tool not only for a better customer experience overall, but at this sensitive time.

The crisis is far from over, and the impacts on our customers won’t be fully understood for many months to come. During this time, it’s more important than ever for Simply Energy to support customers with transparent and relevant information that assists them in managing their energy use and paying their bills to the best of their ability. With a strong customer focus developed by the team Simply Energy over the last few years, they’re well equipped to be able to do this.

Better late

than never!

You recognise the importance of sustainability, but you have a long way to go to achieve your sustainability goals. You are not alone! 16% of the population rate themselves in the laggard category too.

We're here to help

In any organisation there can be many barriers to going green. We can help you develop a staggered, affordable and achievable plan to transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Transition to 100% renewable energy

Flinders University

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

National Solar Rollout

Commonwealth Bank

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?

Did you know? We’re helping businesses like
NAB and L’Oréal
achieve their sustainability goals

Better late

than never!

You recognise the importance of sustainability, but you have a long way to go to achieve your sustainability goals. You are not alone! 34% of the population rate themselves in the late majority category too.

We're here to help

In any organisation there can be many barriers to going green. We can help you develop a staggered, affordable and achievable plan to transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Transition to 100% renewable energy

Flinders University

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

National Solar Rollout

Commonwealth Bank

Did you
    know

?

Did you know? We’re helping businesses like
NAB and L’Oréal
achieve their sustainability goals

Doing your  
Bit

It’s great to see that your organisation has made good progress in its sustainability journey. Well done for being amongst the 34% of the population that has started implementing changes that will be felt for generations to come.

Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Transition to 100% renewable energy

Flinders University

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

National Solar Rollout

Commonwealth Bank

Did you
    know

?

Did you know? We’re helping businesses like
NAB and L’Oréal
achieve their sustainability goals

Sustainability

champion

Just like us, you sit ahead of the curve in your sustainability journey. Well done for being amongst the 13.5% of the population that bravely paves the way for others and leads by example, making a difference that will be felt for generations to come.

Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Creating the world’s greenest city

ENGIE X Springfield

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

Exploring the potential of Hydrogen

ENGIE X Yara

Sustainability

champion

Just like us, you sit ahead of the curve in your sustainability journey. Well done for being amongst the 2.5% of the population that bravely paves the way for others and leads by example, making a difference that will be felt for generations to come.

Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Creating the world’s greenest city

ENGIE X Springfield

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

Exploring the potential of Hydrogen

ENGIE X Yara




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