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ENGIE New Zealand supporting essential services during Alert Level 4 restrictions – a review

Our Services Teams in New Zealand have been hard at work as the country has just completed four weeks of Alert Level 4 restrictions. All teams have been challenged in different ways in carrying out their day to day maintenance and services roles, with the added complexity in providing ongoing service to a broad range of Essential Services customers including several hospitals, medical centres, supermarkets, fuel stations and prisons.

Quick adjustment to new ways of working

Across the board teams have had to quickly adjust to following strict government COVID-19 measures, guidelines and procedures to do with entering workplaces, accessing appropriate areas and sometimes using new routes within hospitals and supermarkets to reduce contact with others and to avoid quarantine areas. During this time, teams have had to create exhaustive rosters of who went where, for how long and with whom they were in contact with in case tracing of COVID-19 cases became necessary. In addition to this, team members were equipped with additional PPE including masks, hand sanitizer, surface sanitizer and gloves to help keep them safe. Dave Batchelor in Wellington explains “The PPE in some hospitals is especially stringent, with disposable overalls required.”

Support for NZ supermarkets

In the Hawkes Bay region, teams were part of the national installation of hand sanitation points in supermarkets, and their maintenance efforts were especially important. ENGIE Branch Manager Martin Bron sums up their role saying “It was really important that all fridges and freezers were in top condition to ensure food hygiene standards were maintained. We had to support these supermarkets so that they could trade effectively to deliver their core business. Now we’re in Stage 3 restrictions and cafés and restaurants reopen for take away, it will be really important to support these businesses.“

Despite the challenges the pandemic has brought, ENGIE Services Branch Manager Dave Batchelor only has praise for his team “There’s been moments of adjustment for everyone, but mostly we’ve all been pretty positive … I mean it’s really out of our control, but we’ve just been working through things as required in the hope that everything will go back to normal as soon as possible.”

Lee Lunt, General Manager for ENGIE Services in New Zealand added “I am very proud of our efforts right across the country under the four weeks of Alert Level 4 lockdown. The willingness, commitment and ability to quickly adapt to working from home and the team stepping up to the unprecedented challenges that the COVID-19 pandemic presented was incredible”.