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Coronavirus Update: Supporting our Teams, Customers and Partners

At ENGIE, the health, safety and wellbeing of our people, their families, our customers and the communities in which we operate is our priority. We recognise the role we play as an essential service provider and are working to ensure business continuity. As such, we have taken measures to help reduce the spread of the COVID-19 virus.

This has included following advice from the Australian and New Zealand Governments, such as enhanced sanitation measures at our sites, providing face masks and implementing travel restrictions for our people.

Our office-based teams are now working remotely to ensure that any risk of contagion is minimised. We’ve implemented our business continuity plans to ensure that our operations and service delivery continue as usual. We will continue to provide uninterrupted and timely service and support throughout this situation.

For our retail brand Simply Energy, we’re providing support for our customers through our Payment Difficulty Framework and other payment options. We’re also expanding our Energy Tracker service, which is a free service for customers and provides timely insights into their electricity use, helping them stay in control of their bills and understand how their appliances are impacting their electricity usage. This will be particularly useful to help our retail customers understand and manage the impacts of working from home. Household energy customers are encouraged to use the online chat or manage their account via MyAccount.

For our generation sites, we’re focused on keeping the lights on, and are working with the Market Operator, AEMO and other stakeholders on asset resilience strategies. We’re also managing planned outages and maintenance schedules to help ensure security of supply in the weeks and months ahead.

For our Services business, we are in close cooperation with our clients to reduce exposure to any potential or confirmed COVID-19 cases, allowing us to assess how we can best continue to service their businesses. We have established a dedicated update line for clients, partners and contractors to notify us if a case has been identified in the workplace where an affected person may have come in contact with an ENGIE team member.

The numbers are:
Australia +61 3 9617 8344
New Zealand +64 9 573 2789

ENGIE will continue to monitor the situation and provide further updates as the COVID-19 situation evolves.

For more information on Coronavirus (COVID-19) and the Government’s response please visit:

www.australia.gov.au/

covid19.govt.nz/

AU Business support line: 13 28 46

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than never!

You recognise the importance of sustainability, but you have a long way to go to achieve your sustainability goals. You are not alone! 16% of the population rate themselves in the laggard category too.

We're here to help

In any organisation there can be many barriers to going green. We can help you develop a staggered, affordable and achievable plan to transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

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than never!

You recognise the importance of sustainability, but you have a long way to go to achieve your sustainability goals. You are not alone! 34% of the population rate themselves in the late majority category too.

We're here to help

In any organisation there can be many barriers to going green. We can help you develop a staggered, affordable and achievable plan to transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Transition to 100% renewable energy

Flinders University

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

National Solar Rollout

Commonwealth Bank

Did you
    know

?

Did you know? We’re helping businesses like
NAB and L’Oréal
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Doing your  
Bit

It’s great to see that your organisation has made good progress in its sustainability journey. Well done for being amongst the 34% of the population that has started implementing changes that will be felt for generations to come.

Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

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    know

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Did you know? We’re helping businesses like
NAB and L’Oréal
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champion

Just like us, you sit ahead of the curve in your sustainability journey. Well done for being amongst the 13.5% of the population that bravely paves the way for others and leads by example, making a difference that will be felt for generations to come.

Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

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champion

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Go further

We can help you accelerate your transition to a carbon neutral future with our innovative energy solutions that can save money and the environment.

Creating the world’s greenest city

ENGIE X Springfield

Build, Own, Operate, and Transfer Scheme

Four Seasons Sydney

Exploring the potential of Hydrogen

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